Communication Design

Research

Communication Design

Interactive Knowledge Externalization and Combination for SECI Model
ACM Conference on Knowledge Capture (ACM K-CAP’07)
Researchers: Toshihiro Takenaka

takenaka_res1sOne of the subjects in knowledge management is knowledge externalization and combination in which people express their tacit knowledge and formulate it. This research proposes a model that helps two users to have a discussion for knowledge externalization and combination. In this model, the computer verifies the consistency between the knowledge generated by inductive learning from cases and the two user’s knowledge sets expressed by themselves. From the result of this verification, it provides the point at issue for the discussion to improve the knowledge. The user experiment showed that the model activates people’s communication and improves the quality of their knowledge. [PDF]

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